2014 Internet Crime Report As an intelligence-driven and a threat-focused national security organization with both intelligence and law enforcement responsibilities the mission of the Federal Bureau of Investigation FBI is to protect and defend the United States against terrorist and foreign intelligence threats to uphold and enforce the criminal laws of the United States and to provide leadership and criminal justice services to federal state municipal and international agencies and partners The mission of the Internet Crime Complaint Center IC3 is to provide the public with a reliable and convenient reporting mechanism to submit information to the FBI concerning suspected Internet-facilitated criminal activity and to develop effective alliances with industry partners Information is processed for investigative and intelligence purposes for law enforcement and public awareness The mission of the National White Collar Crime Center NW3C is to provide training investigative support and research to agencies and entities involved in the prevention investigation and prosecution of economic and high-tech crime While NW3C has no investigative authority itself its job is to help law enforcement agencies better understand and utilize tools to combat economic and high-tech crime NW3C has other sections within its organization including Training in Computer Crime Financial Crime and Intelligence Analysis Research and Investigative Support Services NW3C is funded by an annual congressional appropriation through the Bureau of Justice Assistance BJA Internet Crime Complaint Center Page 2 Table of Contents Introduction 4 History of the IC3 5 How it Works 6 2014 Overall Statistics 8 2014 Complainant Demographics 9 2014 Frequently Reported Internet Crimes 10 Trends 15 Operation Wellspring Initiative 17 IC3 Database Remote Access 18 Conclusion 19 Appendix I Complainant Statistics 20 Appendix II State by State Statistics 24 Appendix III 2014 Frequently Reported Internet Crimes Demographics 41 Appendix IV 2014 Scam Alerts and Public Service Announcements 43 Appendix V Online Crime Prevention Tips 44 Appendix VI Six Month Statistics by Crime Type June 1 2014 – December 31 2014 47 Internet Crime Complaint Center Page 3 2014 Internet Crime Report Introduction 2014 was a productive year for the FBI’s Internet Crime Complaint Center IC3 On May 10 2014 at 9 20 AM the IC3 received its three millionth complaint online In 2014 the IC3 received 269 422 complaints with an adjusted dollar loss of $800 492 073 1 On average approximately 22 000 complaints were received each month Internet crime has become a global issue with the sophistication of online criminal techniques and overlapping jurisdictional boundaries The IC3 remains dedicated to meet the needs of law enforcement worldwide The 2014 Internet Crime Report highlights the IC3’s efforts to prevent and reduce the prevalence and impact of Internet crimes and reveals at least two budding Internet crime trends First the increased use of social media has provided a quintessential goldmine of personal data for perpetrators More victims are submitting complaints documenting how social media was utilized to perpetrate frauds or indicating the perpetrator initiated a relationship through social engineering Second the emerging popularity of virtual currency has attracted perpetrators who are capitalizing on the vulnerabilities of the digital currency systems Due to the evolving nature of Internet crime and criminals achieving new levels of sophistication the IC3 has developed a more streamlined approach to reviewing categorizing and analyzing complaints which allows for new trends to be recognized more quickly 1 Method of evaluating loss amounts The IC3 staff reviewed complaints reporting a loss of greater than $100 000 Analysts converted losses reported in foreign currencies to U S dollars Reported losses greater than $100 000 for which the complaint information did not support the loss amount were excluded from the statistics Internet Crime Complaint Center Page 4 History of the IC3 In May 2000 the IC3 was established as a center to receive complaints of Internet crime In June 2007 the IC3 received its one millionth In November 2010 the IC3 received its two millionth complaint and in May 2014 the IC3 reached the three million complaint milestone Over the last five years the IC3 received an average of nearly 300 000 complaints per year The complaints consisted of a wide array of Internet scams affecting victims of all nationalities ages backgrounds educational levels and socio-economic levels 3 175 611 Complaints Reported to IC3 Since Inception Internet Crime Complaint Center Page 5 How it Works In an interconnected world the IC3 plays a critical role in our nation’s effort to reduce the amount of economic loss by Internet crime One can view the IC3’s role in combating Internet crime as a part of an intricate puzzle Millions of people in the United States are victims of Internet crimes each year Only an estimated 15 percent of the nation's fraud victims report their crimes to law enforcement2 while the IC3 estimates less than 10 percent of victims file directly through ww ic3 gov Detection is the cornerstone of the larger Internet crime picture 2 http www justice gov usao-wdwa victim-witness victim-info financial fraud Internet Crime Complaint Center Page 6 Victims are encouraged by law enforcement to file a complaint online at www ic3 gov Complainants are asked to document accurate and complete information related to the Internet crime as well as any other relevant information necessary to support the complaint In addition to reporting the crime complainants should take steps to mitigate further loss Victims can take actions such as contacting banks credit card companies and or the credit bureaus to block accounts freeze accounts dispute charges or attempt recovery of lost funds Victims should be diligent in reviewing credit reports to dispute any unauthorized transactions and consider credit monitoring services The IC3 is well positioned to be the central point for Internet crime victims to report and to alert the appropriate agencies of suspected criminal Internet activity The IC3 reviews and analyzes data submitted through its website and produces intelligence products to highlight emerging threats and new trends Public service announcements PSAs scam alerts and other fraud trend publications are routinely posted to the www ic3 gov As more people become aware of Internet crimes and the methods utilized by criminals potential victims are equipped with a broader understanding of the dangers associated with Internet activity and are in a better position to avoid falling prey to schemes online One of the largest pieces of the puzzle falls into place when the IC3 aggregates related complaints to build referrals which are forwarded to local state federal and international law enforcement agencies for potential investigation If law enforcement conducts an investigation and determines a crime has been committed legal action may be brought against the perpetrator Each and every piece of this puzzle is necessary to assist law enforcement in stopping Internet crime Internet Crime Complaint Center Page 7 2014 Overall Statistics Total Complaints Received in 2014 269 422 Complaints Reporting a Loss 123 684 Median Dollar Loss for Complaints Reporting Loss $530 Total Losses Reported $800 492 073 Average Dollar Loss for Complaints Reporting Loss $6 472 Average Dollar Loss Overall $2 971 Number of Visitors to www ic3 gov 55 619 935 Total 2014 Complaints Received by Month 21 751 January February 20 888 22 715 March 22 042 April May 21 140 21 947 June 24 521 July 24 076 August 23 354 September 22 847 October November December 21 009 23 132 Internet Crime Complaint Center Page 8 2014 Complainant Demographics Gender Male Female Count Percentage 140 229 52 05% 129 193 47 95% Age Under 20 Count Percentage 9 442 3 51% 20-39 104 999 38 97% 40-59 110 341 40 95% 44 640 16 57% 60 Over Top 10 States by Count Victim Complainants Top 5 Countries by Count Victim Complainants Internet Crime Complaint Center Page 9 2014 Frequently Reported Internet Crimes Auto Fraud The IC3 receives numerous complaints related to auto fraud scams Although there are variations the typical scam involves a consumer finding a vehicle on a legitimate website which is often below market value The fraudster claims they must sell the vehicle quickly because they are relocating for work or being deployed by the military and are in need of money The criminal refuses to meet in person will not allow an inspection of the vehicle and often attempts to rush the sale To make the deal appear legitimate the criminal instructs the victim to wire full or partial payment to a third-party agent and to fax the payment receipt to the seller as proof of payment The fraudster keeps the money but does not deliver the vehicle See Appendix III for a full breakdown of the demographics captured for this scheme Auto Fraud Total Losses Reported $6 251 779 50 and Over $16 698 529 $7 374 290 30 -49 $16 963 896 $3 734 843 29 and Under $5 199 319 Female Male Internet Crime Complaint Center Page 10 Government Impersonation E-mail Scam The IC3 receives complaints containing names of various government agencies and high-ranking government officials being used in spam attacks in an attempt to defraud consumers In 2014 the IC3 received approximately 16 complaints per day of this type With an average adjusted loss of approximately $1 450 per complaint victims reported losing more than $23 200 in total to this scam every day Scammers often pose as government or law enforcement officials to give them an appearance of authority making it easier to convince unsuspecting victims to give their personal information Complaints spoofing the name of Attorney General Eric Holder and FBI Director James Comey encompass a large part of the government impersonation e-mail scams It is important to note government agencies do not send unsolicited e-mails See Appendix III for a full breakdown of the demographics captured for this scheme Government Impersonation Email Scam Total Losses Reported $653 749 Over 60 $1 720 788 $2 377 736 50-59 $1 314 797 $337 573 40-49 $602 260 $3 953 172 30-39 $70 845 $69 981 29 and Under $233 175 Female Male Internet Crime Complaint Center Page 11 Intimidation Extortion Scam Intimidation and extortion scams use demands for money or property through undue exercise of authority including threats of physical harm criminal prosecution or public exposure Payday loans also known as cash advance loans or deferred-deposit check loans are usually short-term loans with a high interest rate and are among the most abundant type of extortion scams reported The various organizations offer loans as a quick solution to an individual’s financial problems The loans can be obtained with very little paperwork require no background check and are often advertised as having no credit restrictions Criminals are capitalizing on the vulnerabilities of people in financial trouble The payday loan scheme involves receiving a call or e-mail notifying a loan is delinquent and must be paid in full to avoid legal consequences The fraudster purports to be a representative of a legitimate agency and claims to be collecting debts for a specific company The scammer usually has accurate victim information including social security number dates of birth address employer information bank account numbers and names and telephone numbers of relatives and friends The scammer relentlessly calls or e-mails the victim's home cell phone and place of employment The scammer refuses to provide any details of the alleged payday loans and becomes abusive when questioned Victims are threatened with legal actions arrests and in some cases physical violence if they refuse to pay See Appendix III for a full breakdown of the demographics captured for this scheme Intimidation Extortion Scam Total Losses Reported $5 293 457 50 and Over $4 199 453 $3 073 695 30 to 49 $2 155 373 $375 227 29 and Under $1 249 035 Female Male Internet Crime Complaint Center Page 12 Real Estate Fraud The use of rental scams by fraudsters was prevalent in 2014 Criminals exploit legitimate online ads listing homes for sale or rent and repost the ads in an effort to redirect traffic to the subjects The houses are usually listed below-market rental rates to immediately attract potential victims Scammers typically e-mail the victim stating they have to leave the area quickly due to employment or volunteer work Some subjects claim they left the United States for missionary or contract work in another country Victims are typically instructed to wire funds through a wire transfer service Victims may be asked to fill out credit applications and provide personal identifying information See Appendix III for a full breakdown of the demographics captured for this scheme Real Estate Fraud Total Losses Reported $3 235 036 Male 49 and Under Female 49 and Under $12 598 388 $3 966 747 Male and Female 50 and Over Internet Crime Complaint Center Page 13 Confidence Fraud Romance Scam In 2014 the IC3 received numerous complaints regarding confidence fraud and romance scams where the subject assumed the identities of military personnel These schemes involve scammers pretending to seek companionship or romance online Victims of these scams believe they are in a relationship with someone who is honest and trustworthy without meeting them in person Criminals search dating websites chat rooms and social media websites for personally identifiable information and use well-rehearsed scripts to attract potential victims The criminals present convincing scenarios involving family tragedies severe life circumstances and other hardships in an attempt to solicit money See Appendix III for a full breakdown of the demographics captured for this scheme Confidence Fraud Romance Scam Total Losses Reported $4 417 280 $13 766 588 Female 40 and over Male 40 and over $68 529 135 Male and Female 39 and Under Internet Crime Complaint Center Page 14 Trends Social Media A Popular Platform for Criminals Over the last decade the growth and popularity of social media has increased Social media has revolutionized the way people interact with others and has become an integral part of life for people of all ages Criminals have exploited social media by phishing for unwary users to fall victim to their scams The IC3 complaint data shows 12% of the complaints submitted in 2014 contained a social media aspect Complaints involving social media have quadrupled over the last five years In most cases victim’s personal information was exploited through compromised accounts or social engineering 115174897 Copyright David Evison 2015 Used under license from Shutterstock com” Some of the fraudulent methods identified by the IC3 include  Click-jacking - Concealing hyperlinks beneath legitimate clickable content which when clicked causes a user to unknowingly perform actions such as downloading malware or sending personal information to a website Numerous click-jacking scams have employed “Like” and “Share” buttons on social networking websites Research other ways to use your browser options to maximize security  Doxing - Publicly releasing a person’s identifying information online without authorization Caution should be exercised by users when sharing or posting information about themselves family and friends  Pharming - Redirecting users from legitimate websites to fraudulent ones for the purpose of extracting confidential data Type in an official website instead of “linking” to it from an unsolicited source Popular Virtual Currency Schemes In 2014 virtual currency schemes reported to the IC3 more than doubled from the previous year Bitcoin Litecoin and Peercoin just to name a few are popular types of virtual currencies also known as CryptoCurrency which can be used as an accepted form of payment at many online businesses As this type of currency becomes more popular criminals have comprised new ways of capitalizing on this market bilking millions of dollars from victims around the globe Internet Crime Complaint Center Page 15 176573198 Copyright Julia Zakharova 2015 Used under license from Shutterstock com Popular crypto-currency scams reported to the IC3 in 2014  Victims not receiving their crypto-currency mining equipment or mining contracts after they paid for them Crypto-Currency mining is the process of producing crypto or virtual currencies using computers Computers are used to solve mathematical equations generating crypto-coins  Victims sending high performance computers to crypto-mining datacenters to join others in a mining pool only to be scammed by the operators The losses included damages to computers during transit receiving little or no crypto-coins from joining the datacenter pool or having their computer stolen  Other victims have reported hacking of their virtual wallets and then being blackmailed to get their money back With crypto-currency becoming more popular users need to educate themselves to fully understand the risks of this type of digital monetary system Business E-mail Compromise The Business E-mail Compromise is defined as a sophisticated scam targeting businesses working with foreign suppliers and or businesses which regularly perform wire transfer payments The IC3 began receiving complaints describing Business E-mail Compromise scams in 2010 Victims at the time identified themselves as United States based businesses which had long term working relationships with Asian suppliers Victims were instructed through spoofed e-mails intercepted facsimiles or telephone communications to change invoice remittance payments to fraudulent locations usually banks located in Asia The scam began to evolve in 2013 when victims indicated the e-mail accounts of Chief Executive Officers or Chief Financial Officers of a targeted business were hacked or spoofed and wire payments were requested to be sent to fraudulent locations again usually in Asia The Business E-mail Compromise scam continued to evolve and in 2014 victim businesses reported having personal e-mails compromised and multiple fraudulent requests for payment sent to vendors identified from their contact list Business E-mail Compromise is linked to other types of criminal activity including romance lottery employment and check scams Victims of these scams may be used to unknowingly transfer fraudulent funds on behalf of the perpetrators In 2014 the IC3 received 2 417 Business E-mail Compromise complaints with a total reported loss of $226 million dollars Internet Crime Complaint Center Page 16 Operation Wellspring Initiative The IC3 receives thousands of Internet related fraud The Wellspring pilot was launched with the Salt complaints per month from the general public which Lake City FBI Cyber Task Force in partnership with do not meet federal investigative thresholds These the Utah Department of Safety In 2014 Wellspring complaints are archived in was expanded to Dallas TX the IC3 database and are and San Diego CA IC3 gov is the first place I go if I'm working any Internet fraud case The IC3 contains a wealth exploited as a source of of information and I always find additional During 2014 the IC3 significant tactical and information about my suspect such as phone provided 40 referral strategic intelligence numbers addresses and e-mail accounts that I packages to Wellspring associated with computer wasn't aware of I also find that my suspect has offices with information intrusions and other victimized a handful of other people that I wasn't pertaining to 1 619 victims aware of The IC3 has provided me with Internet-facilitated crimes essential information such as victim complaints with almost $3 8 million in The IC3 complaints are link charts and intelligence that has helped me losses There are currently used as a source of find suspects and return stolen property to the 15 open investigations as a continuous supply or rightful owner result of Operation “wellspring” of Internet Sergeant Jeff Plank Wellspring and an Utah Department of Public Safety related fraud cases which additional six potential can be worked by state cases were referred to and local law enforcement agencies through the state local law enforcement offices The IC3 plans to FBI’s Cyber Task Forces invite other field offices to participate based on the In August 2013 the IC3 launched a pilot project to demonstrated accomplishments of the pilot offices establish a national platform for the investigation and intelligence sharing of Internet crimes The pilot project was named “Operation Wellspring ” Internet Crime Complaint Center Page 17 IC3 Database Remote Access The IC3 has expanded the remote search capabilities of the IC3 database by making it available to all sworn law enforcement through the FBI’s Law Enforcement Enterprise Portal LEEP LEEP is a gateway providing law enforcement agencies intelligence groups and criminal justice entities access to beneficial resources This web-based access provides users the ability to aggregate victims and losses to substantiate criminal activity with the office’s area of jurisdiction and to enhance the development of cases “The IC3 gov website where the reports are filed allows our agency to refer citizens who need to file mortgage loan and debt consolidation reports that concern our jurisdiction to the IC3 website rather than our agency's personnel having to take a report freeing up our resources The Advanced Search Options allows our agency to filter out the above report types for processing into our agency's internal reporting system or for consolidation and forwarding to the District Attorney's fraud unit The remote query tool using the Advanced Search Options serves this function well We typically run a query on a weekly basis ” Ian Horlock Irvine Police Department “I can tell you that I did find remote query very useful in identifying all complaints related to Indiana On several occasions I used a raw IC3 report to generate a finished intelligence product which was then used to open an investigation” “I think over the past two years we opened at least 9 cases off of IC3 reporting in one instance it provided us an opportunity to use an investigative technique which resulted in the identification of a hacker located overseas” Bill Puller FBI Indianapolis Internet Crime Complaint Center Page 18 Conclusion Throughout 2014 the IC3 supported law enforcement in their investigations of Internet-related crimes The IC3 used the 269 422 complaints received in 2014 for analysis and extracted pertinent information to provide to law enforcement produced intelligence reports and published numerous scam alerts and PSAs The IC3 contributed to the efforts of combating Internet crime by disseminating over 1 500 referrals to law enforcement agencies Many of these referral packages included numerous complaints and covered a wide variety of Internet schemes Complaints received and reviewed during 2014 revealed the growing impact social media has had on Internet crime and the emergence of virtual currency transactions Additionally the Business E-mail Compromise scam emerged as being linked to a myriad of fraud schemes The IC3 focused on FBI Cyber Task Forces through Operation Wellspring and saw many successes in 2014 The IC3 plans to expand this initiative in the coming year to invite additional FBI field offices to participate Internet Crime Complaint Center Page 19 Appendix I Complainant Statistics Complainant Statistics by State Rank State Percent Rank State Percent 1 California 12 54% 27 Louisiana 0 97% 2 Florida 7 56% 28 Alaska 0 96% 3 Texas 6 87% 29 Kentucky 0 95% 4 New York 5 85% 30 Connecticut 0 93% 5 Pennsylvania 3 30% 31 Arkansas 0 83% 6 Illinois 3 14% 32 Oklahoma 0 82% 7 Virginia 2 88% 33 Utah 0 74% 8 New Jersey 2 85% 34 Kansas 0 68% 9 Washington 2 59% 35 New Mexico 0 61% 10 Ohio 2 48% 36 Iowa 0 59% 11 Arizona 2 45% 37 Mississippi 0 53% 12 North Carolina 2 32% 38 West Virginia 0 44% 13 Georgia 2 31% 39 Idaho 0 43% 14 Maryland 2 30% 40 Hawaii 0 41% 15 Michigan 2 28% 41 New Hampshire 0 37% 16 Colorado 2 01% 42 Nebraska 0 36% 17 Massachusetts 1 70% 43 District of Columbia 0 33% 18 Indiana 1 66% 44 Delaware 0 33% 19 Tennessee 1 59% 45 Maine 0 29% 20 Nevada 1 51% 46 Montana 0 28% 21 Missouri 1 41% 47 Rhode Island 0 24% 22 Wisconsin 1 31% 48 Wyoming 0 23% 23 Alabama 1 30% 49 Vermont 0 15% 24 Oregon 1 18% 50 North Dakota 0 15% 25 Minnesota 1 17% 51 South Dakota 0 14% 26 South Carolina 1 15% Note This percentage is based on the total number of complaints from each state and the District of Columbia The percentages include complaints listing dollar loss amounts and complaints reporting no dollar loss Also 9 53% 23 507 of the complainants did not provide location information Statistics were rounded to the nearest hundredth percent Internet Crime Complaint Center Page 20 Complainant Loss by Victim State Rank State 1 California 2 3 Loss Percent Rank State $131 363 796 19 51% 27 Oklahoma Florida $52 544 107 7 80% 28 Texas $50 116 593 7 44% 29 4 New York $47 150 859 7 00% 5 Arizona $25 399 954 6 Pennsylvania 7 Illinois 8 New Jersey 9 Virginia Loss Percent $6 240 131 0 93% Utah $6 172 314 0 92% Louisiana $5 868 218 0 87% 30 Alabama $5 529 072 0 82% 3 77% 31 Kentucky $5 342 414 0 79% $20 806 848 3 09% 32 Kansas $4 378 440 0 65% $20 685 294 3 07% 33 New Mexico $4 177 508 0 62% $19 232 722 2 86% 34 Arkansas $3 972 610 0 59% $16 571 859 2 46% 35 Nebraska $3 785 798 0 56% 10 Georgia $15 847 730 2 35% 36 Idaho $3 380 639 0 50% 11 Washington $14 780 493 2 19% 37 New Hampshire $3 025 825 0 45% 12 North Carolina $13 362 999 1 98% 38 Iowa $2 687 857 0 40% 13 Michigan $12 407 668 1 84% 39 Mississippi $2 580 678 0 38% 14 Ohio $12 345 292 1 83% 40 Hawaii $2 497 141 0 37% 15 Massachusetts $12 309 742 1 83% 41 Delaware $2 434 469 0 36% 16 Nevada $12 294 762 1 83% 42 West Virginia $2 330 137 0 35% 17 Colorado $11 487 488 1 71% 43 District of Columbia $1 551 758 0 23% 18 Connecticut $11 478 793 1 70% 44 Rhode Island $1 525 758 0 23% 19 Minnesota $9 441 547 1 40% 45 North Dakota $1 495 117 0 22% 20 Wisconsin $9 235 027 1 37% 46 Alaska $1 273 764 0 19% 21 Oregon $9 178 386 1 36% 47 Wyoming $1 236 741 0 18% 22 South Carolina $9 077 367 1 35% 48 Vermont $1 165 746 0 17% 23 Maryland $9 009 877 1 34% 49 South Dakota $1 023 368 0 15% 24 Missouri $7 156 094 1 06% 50 Montana $847 657 0 13% 25 Tennessee $6 453 385 0 96% 51 Maine $843 184 0 13% 26 Indiana $6 264 190 0 93% Note Percentages are based on the total losses reported from all states and the District of Columbia Of the complaints 23 507 with a loss amount of $32 010 223 did not provide location information Statistics were rounded to the nearest hundredth Internet Crime Complaint Center Page 21 Complainant Statistics by Country Rank State 1 United States 2 3 Complaints Percent Rank State Complaints Percent 26 Russian Federation 190 0 07% 246 620 91 54% Canada 4 074 1 51% 27 Hong Kong 190 0 07% United Kingdom 2 103 0 78% 28 Argentina 172 0 06% 4 India 2 094 0 78% 29 Belgium 163 0 06% 5 Australia 1 423 0 53% 30 Ireland 163 0 06% 6 France 896 0 33% 31 Columbia 162 0 06% 7 Puerto Rico 528 0 20% 32 Japan 162 0 06% 8 Brazil 515 0 19% 33 Greece 161 0 06% 9 Mexico 475 0 18% 34 Portugal 154 0 06% 10 China 458 0 17% 35 Romania 151 0 06% 11 South Africa 434 0 16% 36 Denmark 135 0 05% 12 Germany 395 0 15% 37 Norway 133 0 05% 13 Philippines 393 0 15% 38 Thailand 129 0 05% 14 Netherlands 297 0 11% 39 Switzerland 126 0 05% 15 Spain 290 0 11% 40 Indonesia 120 0 04% 16 New Zealand 289 0 11% 41 Turkey 117 0 04% 17 Pakistan 250 0 09% 42 Poland 115 0 04% 18 United Arab Emirates 249 0 09% 43 Afghanistan 111 0 04% 19 Israel 243 0 09% 44 Republic of Korea 106 0 04% 20 Malaysia 0 09% 45 Egypt 95 0 04% 21 Sweden 240 232 239 0 09% 46 Finland 85 0 03% 22 Italy 232 0 09% 47 Bulgaria 84 0 03% 23 Singapore 231 0 09% 48 Chile 80 0 03% 24 Nigeria 215 0 08% 49 Ukraine 74 0 03% 25 Saudi Arabia 215 0 08% 50 Venezuela 72 0 03% Note This total of complaints represents the top 50 countries reporting to the IC3 This total includes complaints listing dollar loss amounts and complaints reporting no dollar loss Statistics were rounded to the nearest hundredth percent The top 50 countries represent 99% of the complaints received Internet Crime Complaint Center Page 22 Complainant Loss by Victim Country Ran State k1 United States Loss Percent Rank State Loss Percent $672 080 323 83 96% 26 Taiwan $1 213 619 0 15% 2 Canada $11 838 789 1 48% 27 Kazakhstan $1 208 364 0 15% 3 Australia $11 149 880 1 39% 28 Malaysia $1 087 005 0 14% 4 Hong Kong $8 683 462 1 08% 29 Venezuela $1 013 459 0 13% 5 United Kingdom $8 641 506 1 08% 30 Russian Federation $1 010 980 0 13% 6 Chile $6 585 354 0 82% 31 Puerto Rico $943 135 0 12% 7 South Africa $6 581 690 0 82% 32 Thailand $941 268 0 12% 8 9 India Spain $5 888 264 $4 651 181 0 74% 0 58% 33 34 Dominican Republic Switzerland $930 604 $914 456 0 12% 0 11% 10 China $3 673 131 0 46% 35 Portugal $867 154 0 11% 11 Germany $3 147 174 0 39% 36 Pakistan $774 340 0 10% 12 Nigeria $2 999 357 0 37% 37 France $766 629 0 10% 13 United Arab Emirates $2 865 701 0 36% 38 New Zealand $734 068 0 09% 14 Saudi Arabia $2 157 234 0 27% 39 Philippines $704 456 0 09% 15 Mexico $2 034 155 0 25% 40 Italy $702 474 0 09% 16 Mongolia $2 005 774 0 25% 41 Columbia $699 829 0 09% 17 Republic of Korea $1 965 255 0 25% 42 Finland $597 313 0 07% 18 Japan $1 941 273 0 24% 43 Kuwait $580 759 0 07% 19 Norway $1 695 877 0 21% 44 Austria $579 688 0 07% 20 Netherlands $1 659 926 0 21% 45 Turkey $551 900 0 07% 21 Sweden $1 598 282 0 20% 46 Monaco $550 000 0 07% 22 Brazil $1 499 456 0 19% 47 Denmark $544 620 0 07% 23 Belgium $1 487 552 0 19% 48 Poland $528 635 0 07% 24 Singapore $1 447 133 0 18% 49 Egypt $523 577 0 07% 25 Indonesia $1 307 382 0 16% 50 Costa Rica $481 769 0 06% Note This is the total of losses reported from the top 50 countries Statistics were rounded to the nearest hundredth The top 50 countries represent 98 59% of the total losses reported Internet Crime Complaint Center Page 23 Appendix II State by State Statistics Alabama Male Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Complaints 81 223 271 262 284 285 1 406 Female Loss $35 564 $272 382 $289 594 $726 951 $731 892 $470 169 $2 526 552 Complaints 55 286 399 373 368 315 1 796 Total Complaints 136 509 670 635 652 600 3 202 Total Loss $53 059 $503 079 $874 568 $1 179 690 $1 884 885 $1 033 792 $5 529 073 Loss $1 978 $50 123 $61 674 $201 519 $218 309 $90 648 $624 251 Total Complaints 24 129 121 151 1 806 148 2 379 Total Loss $10 164 $136 791 $109 427 $240 360 $550 968 $226 053 $1 273 764 Loss $48 192 $431 912 $596 459 $7 681 313 $2 212 261 $2 673 589 $13 643 727 Total Complaints 178 795 1 135 1 004 1 075 1 853 6 040 Total Loss $94 918 $691 355 $5 696 647 $8 327 052 $4 740 803 $5 849 180 $25 399 954 Loss $17 495 $230 697 $584 973 $452 739 $1 152 992 $563 623 $3 002 519 Alaska Male Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Complaints 11 68 49 69 1 717 78 1 992 Female Loss $8 185 $86 668 $47 753 $38 841 $332 660 $135 406 $649 512 Complaints 13 61 72 82 89 70 387 Arizona Male Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Complaints 102 375 656 458 521 740 2 852 Female Loss $46 726 $259 442 $5 100 188 $645 739 $2 528 541 $3 175 590 $11 756 227 Complaints 76 420 479 546 554 1 113 3 188 Complaint counts represent the number of individual complaints received from each state and do not represent the number of individuals filing a complaint Internet Crime Complaint Center Page 24 Arkansas Male Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Complaints 22 113 631 130 178 144 1 218 Female Loss $14 248 $75 887 $247 008 $488 434 $304 594 $352 001 $1 482 172 Complaints 22 147 181 163 174 148 835 Loss $6 882 $61 685 $596 177 $203 503 $976 978 $645 213 $2 490 437 Total Complaints 44 260 812 293 352 292 2 053 Total Loss $21 130 $137 573 $843 184 $691 937 $1 281 572 $997 214 $3 972 610 Total Complaints 1 069 5 707 6 124 6 504 6 103 5 416 30 923 Total Loss $761 810 $6 978 615 $26 443 730 $31 168 301 $36 561 366 $29 449 975 $131 363 796 Total Complaints 137 824 976 1 006 1 032 978 4 953 Total Loss $78 056 $598 041 $1 368 989 $3 016 956 $3 133 105 $3 292 341 $11 487 488 California Male Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Complaints 558 2 926 3 364 3 394 3 096 2 973 16 311 Female Loss $403 637 $4 057 597 $10 013 116 $20 807 407 $18 588 624 $19 105 110 $72 975 490 Complaints 511 2 781 2 760 3 110 3 007 2 443 14 612 Loss $358 173 $2 921 018 $16 430 614 $10 360 894 $17 972 741 $10 344 865 $58 388 305 Colorado Male Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Complaints 69 404 471 479 493 555 2 471 Female Loss $43 022 $360 271 $783 921 $1 666 243 $1 178 691 $2 251 387 $6 283 535 Complaints 68 420 505 527 539 423 2 482 Loss $35 034 $237 770 $585 068 $1 350 713 $1 954 414 $1 040 955 $5 203 953 Internet Crime Complaint Center Page 25 Connecticut Male Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Complaints 46 190 221 236 257 270 1 220 Female Loss $30 411 $172 502 $388 212 $912 751 $861 265 $2 277 767 $4 642 908 Complaints 22 152 180 268 265 188 1 075 Loss $9 663 $140 928 $147 032 $4 302 952 $829 695 $1 405 616 $6 835 885 Total Complaints 68 342 401 504 522 458 2 295 Total Loss $40 074 $313 431 $535 244 $5 215 703 $1 690 960 $3 683 382 $11 478 793 Total Complaints 17 114 144 149 179 199 802 Total Loss $5 505 $192 824 $601 756 $462 935 $814 945 $356 504 $2 434 469 Total Complaints 16 221 215 159 112 83 806 Total Loss $14 147 $80 334 $212 153 $470 303 $508 555 $266 266 $1 551 758 Delaware Male Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Complaints 10 60 75 52 77 106 380 Female Loss $2 777 $133 029 $560 852 $138 261 $67 247 $159 106 $1 061 272 Complaints 7 54 69 97 102 93 422 Loss $2 728 $59 794 $40 904 $324 675 $747 698 $197 398 $1 373 197 District of Columbia Male Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Complaints 8 93 108 76 55 44 384 Female Loss $11 799 $46 732 $153 258 $251 309 $76 929 $41 677 $581 704 Complaints 8 128 107 83 57 39 422 Loss $2 348 $33 602 $58 895 $218 994 $431 626 $224 589 $970 054 Internet Crime Complaint Center Page 26 Florida Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Male Complaints Loss 309 $158 423 1 350 $2 113 374 1 670 $4 338 063 1 939 $5 351 936 1 872 $10 453 426 2 226 $7 571 856 9 366 $29 987 078 Female Complaints Loss 280 $168 543 1 381 $1 304 428 1 674 $2 467 683 1 996 $5 000 588 2 049 $6 527 154 1 891 $7 088 634 9 271 $22 557 030 Total Complaints 589 2 731 3 344 3 935 3 921 4 117 18 637 Total Loss $326 966 $3 417 802 $6 805 746 $10 352 524 $16 980 579 $14 660 491 $52 544 107 Female Complaints Loss 88 $63 908 602 $506 992 630 $704 029 691 $1 242 048 581 $1 255 393 444 $1 955 817 3 036 $5 728 187 Total Complaints 216 1 111 1 182 1 243 1 076 878 5 706 Total Loss $124 496 $891 995 $1 789 648 $2 745 824 $6 371 270 $3 924 497 $15 847 730 Female Complaints Loss 14 $5 786 58 $47 141 69 $60 214 78 $59 193 94 $1 082 605 83 $317 494 396 $1 572 433 Total Complaints 24 128 185 165 241 277 1 020 Total Loss $7 315 $84 340 $330 871 $244 076 $1 255 086 $575 455 $2 497 141 Georgia Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Male Complaints Loss 128 $60 589 509 $385 003 552 $1 085 619 552 $1 503 776 495 $5 115 877 434 $1 968 680 2 670 $10 119 544 Hawaii Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Male Complaints 10 70 116 87 147 194 624 Loss $1 528 $37 199 $270 657 $184 883 $172 481 $257 960 $924 709 Internet Crime Complaint Center Page 27 Idaho Male Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Loss $1 716 $168 971 $730 147 $111 476 $258 507 $987 468 $2 258 285 Female Complaints Loss 16 $6 678 73 $35 171 93 $64 785 108 $215 387 114 $125 746 106 $674 586 510 $1 122 354 Total Complaints 28 159 205 206 239 220 1 057 Total Loss $8 394 $204 142 $794 933 $326 864 $384 253 $1 662 054 $3 380 639 Loss $73 348 $1 333 737 $2 245 024 $3 185 184 $3 226 965 $4 004 979 $14 069 237 Female Complaints Loss 101 $61 438 733 $427 959 736 $596 447 847 $1 869 255 802 $2 497 270 486 $1 163 688 3 705 $6 616 057 Total Complaints 266 1 441 1 635 1 680 1 523 1 201 7 746 Total Loss $134 786 $1 761 696 $2 841 471 $5 054 438 $5 724 235 $5 168 667 $20 685 294 Female Complaints Loss 45 $19 647 444 $232 522 431 $410 458 518 $588 490 468 $1 277 746 326 $1 303 647 2 232 $3 832 511 Total Complaints 134 746 820 866 841 695 4 102 Total Loss $66 203 $480 149 $751 761 $1 086 554 $1 950 054 $1 929 469 $6 264 190 Complaints 12 86 112 98 125 114 547 Illinois Male Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Complaints 165 708 899 833 721 715 4 041 Indiana Male Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Complaints 89 302 389 348 373 369 1 870 Loss $46 557 $247 627 $341 302 $498 064 $672 307 $625 822 $2 431 679 Internet Crime Complaint Center Page 28 Iowa Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Male Complaints Loss 39 $31 399 145 $68 403 141 $128 582 123 $255 178 144 $307 656 117 $176 752 709 $967 968 Female Complaints Loss 15 $7 640 117 $62 067 167 $366 871 145 $200 499 163 $247 117 138 $835 696 745 $1 719 889 Total Complaints 54 262 308 268 307 255 1 454 Total Loss $39 039 $130 470 $495 453 $455 677 $554 772 $1 012 448 $2 687 857 Female Complaints Loss 27 $25 842 137 $71 248 147 $261 244 169 $213 818 207 $338 765 166 $644 531 853 $1 555 448 Total Complaints 47 290 313 328 368 342 1 688 Total Loss $44 802 $164 548 $416 189 $517 497 $931 639 $2 303 765 $4 378 440 Female Complaints Loss 37 $18 223 249 $280 794 249 $194 682 251 $211 667 242 $922 694 192 $846 805 1 220 $2 474 864 Total Complaints 82 431 485 476 450 422 2 346 Total Loss $35 971 $407 521 $906 973 $821 072 $1 812 847 $1 358 030 $5 342 414 Kansas Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Male Complaints Loss 20 $18 960 153 $93 300 166 $154 945 159 $303 679 161 $592 874 176 $1 659 235 835 $2 822 992 Kentucky Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Male Complaints Loss 45 $17 748 182 $126 727 236 $712 291 225 $609 406 208 $890 152 230 $511 225 1 126 $2 867 550 Internet Crime Complaint Center Page 29 Louisiana Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Male Complaints Loss 42 $29 311 189 $227 101 246 $414 278 191 $1 624 113 213 $686 283 207 $786 213 1 088 $3 767 299 Female Complaints Loss 40 $24 514 259 $398 725 276 $308 094 273 $492 460 247 $415 933 199 $461 192 1 294 $2 100 919 Total Complaints 82 448 522 464 460 406 2 382 Total Loss $53 825 $625 826 $722 373 $2 116 573 $1 102 216 $1 247 405 $5 868 218 Female Complaints Loss 7 $4 456 57 $31 410 72 $33 466 83 $77 507 93 $31 684 61 $127 451 373 $305 975 Total Complaints 24 119 114 154 170 145 726 Total Loss $15 622 $62 912 $95 331 $188 447 $220 441 $260 431 $843 184 Female Complaints Loss 74 $37 824 444 $418 823 597 $692 312 631 $923 931 666 $974 089 528 $788 590 2 940 $3 835 570 Total Complaints 173 842 1 085 1 137 1 329 1 111 5 677 Total Loss $146 320 $850 223 $1 622 351 $1 802 856 $2 592 475 $1 995 653 $9 009 877 Maine Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Male Complaints Loss 17 $11 165 62 $31 502 42 $61 866 71 $110 940 77 $188 756 84 $132 980 353 $537 209 Maryland Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Male Complaints Loss 99 $108 496 398 $431 400 488 $930 039 506 $878 925 663 $1 618 386 583 $1 207 063 2 737 $5 174 308 Internet Crime Complaint Center Page 30 Massachusetts Male Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Complaints 98 341 371 379 404 704 2 297 Female Loss $58 334 $393 517 $627 602 $987 629 $4 577 579 $1 165 163 $7 809 825 Complaints 61 367 330 392 439 296 1 885 Loss $127 873 $290 181 $630 947 $1 703 301 $1 366 014 $381 600 $4 499 916 Total Complaints 159 708 701 771 843 1 000 4 182 Total Loss $186 208 $683 698 $1 258 550 $2 690 930 $5 943 593 $1 546 763 $12 309 742 Total Complaints 194 949 1 033 1 195 1 189 1 073 5 633 Total Loss $131 735 $890 805 $2 591 976 $3 568 060 $2 365 974 $2 859 118 $12 407 668 Total Complaints 108 492 606 538 602 530 2 876 Total Loss $94 762 $536 585 $991 194 $2 151 887 $1 750 523 $3 916 597 $9 441 547 Michigan Male Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Complaints 116 491 513 587 555 571 2 833 Female Loss $78 814 $656 168 $1 715 863 $1 596 830 $1 024 647 $1 230 000 $6 302 322 Complaints 78 458 520 608 634 502 2 800 Loss $52 921 $234 637 $876 113 $1 971 230 $1 341 327 $1 629 118 $6 105 346 Minnesota Male Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Complaints 59 239 325 252 303 295 1 473 Female Loss $66 663 $403 054 $602 184 $1 033 699 $1 075 891 $3 041 252 $6 222 742 Complaints 49 253 281 286 299 235 1 403 Loss $28 099 $133 531 $389 010 $1 118 188 $674 631 $875 345 $3 218 805 Internet Crime Complaint Center Page 31 Mississippi Male Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Complaints 25 106 124 100 94 110 559 Female Loss $10 877 $178 526 $150 160 $56 432 $437 483 $118 047 $951 526 Complaints 21 148 186 173 133 95 756 Loss $14 948 $73 507 $102 512 $185 085 $657 772 $595 329 $1 629 152 Total Complaints 46 254 310 273 227 205 1 315 Total Loss $25 825 $252 033 $252 673 $241 517 $1 095 254 $713 376 $2 580 678 Total Complaints 93 658 693 661 757 625 3 487 Total Loss $51 019 $514 116 $1 257 483 $1 394 142 $2 390 169 $1 549 164 $7 156 094 Total Complaints 20 96 125 128 169 153 691 Total Loss $13 747 $76 735 $100 475 $225 613 $182 061 $249 027 $847 657 Missouri Male Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Complaints 49 336 306 294 353 348 1 686 Female Loss $23 436 $241 883 $501 269 $749 133 $783 329 $878 924 $3 177 973 Complaints 44 322 387 367 404 277 1 801 Loss $27 583 $272 233 $756 214 $645 009 $1 606 841 $670 240 $3 978 120 Montana Male Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Complaints 9 57 58 53 64 82 323 Female Loss $8 287 $26 139 $37 407 $35 795 $126 601 $130 011 $364 241 Complaints 11 39 67 75 105 71 368 Loss $5 460 $50 596 $63 068 $189 818 $55 459 $119 016 $483 416 Internet Crime Complaint Center Page 32 Nebraska Male Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Complaints 13 70 110 98 83 81 455 Female Loss $11 450 $55 639 $2 381 760 $77 901 $220 441 $623 235 $3 370 426 Loss $9 246 $30 088 $70 086 $59 955 $91 463 $154 535 $415 372 Total Complaints 27 151 203 184 175 140 880 Total Loss $20 696 $85 726 $2 451 846 $137 856 $311 904 $777 770 $3 785 798 Loss $35 828 $480 920 $484 083 $1 315 784 $1 132 368 $2 867 948 $6 316 931 Total Complaints 133 499 624 1224 605 631 3 716 Total Loss $70 337 $944 294 $1 732 533 $2 424 200 $3 322 208 $3 801 191 $12 294 762 Total Complaints 32 102 140 197 230 203 904 Total Loss $6 038 $66 952 $102 436 $883 644 $1 045 770 $920 986 $3 025 825 Complaints 14 81 93 86 92 59 425 Nevada Male Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Complaints 72 214 307 361 281 342 1 577 Female Loss $34 509 $463 374 $1 248 450 $1 108 416 $2 189 840 $933 243 $5 977 832 Complaints 61 285 317 863 324 289 2 139 New Hampshire Male Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Complaints 20 50 65 92 105 103 435 Female Loss $5 703 $38 856 $48 700 $151 809 $727 205 $798 215 $1 770 489 Complaints 12 52 75 105 125 100 469 Loss $335 $28 095 $53 736 $731 835 $318 565 $122 770 $1 255 336 Internet Crime Complaint Center Page 33 New Jersey Male Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Complaints 137 593 584 586 1 870 575 4 345 Female Loss $81 142 $770 448 $2 063 731 $1 423 594 $1 742 362 $2 989 292 $9 070 568 Complaints 65 444 516 631 685 342 2 683 Loss $44 928 $486 454 $798 513 $3 801 265 $2 373 687 $2 657 306 $10 162 154 Total Complaints 202 1 037 1 100 1 217 2 555 917 7 028 Total Loss $126 070 $1 256 901 $2 862 244 $5 224 859 $4 116 049 $5 646 599 $19 232 722 Total Complaints 40 224 237 291 336 376 1 504 Total Loss $26 437 $184 533 $835 347 $651 767 $1 530 684 $948 739 $4 177 506 Total Complaints 432 2 685 2 897 2 902 3 335 2 179 14 430 Total Loss $254 582 $2 424 530 $13 306 390 $11 008 678 $8 988 317 $11 168 362 $47 150 859 New Mexico Male Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Complaints 25 105 116 135 158 211 750 Female Loss $15 381 $71 807 $586 789 $308 058 $396 150 $460 343 $1 838 528 Complaints 15 119 121 156 178 165 754 Loss $11 056 $112 725 $248 558 $343 709 $1 134 534 $488 396 $2 338 978 New York Male Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Complaints 285 1 378 1 455 1 485 1 281 1 237 7 121 Female Loss $164 855 $1 303 980 $11 290 849 $4 993 233 $5 947 305 $5 910 452 $29 610 674 Complaints 147 1 307 1 442 1 417 2 054 942 7 309 Loss $89 727 $1 120 550 $2 015 541 $6 015 445 $3 041 012 $5 257 910 $17 540 185 Internet Crime Complaint Center Page 34 North Carolina Male Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Complaints 134 479 527 576 516 560 2 792 Female Loss $47 761 $391 806 $925 277 $1 671 829 $1 626 017 $1 725 251 $6 387 942 Complaints 91 511 574 676 615 465 2 932 Total Complaints 225 990 1 101 1 252 1 131 1 025 5 724 Total Loss $105 486 $756 779 $2 044 268 $3 551 259 $3 498 894 $3 406 311 $13 362 999 Loss $5 378 $20 949 $26 208 $6 245 $51 921 $147 757 $258 458 Total Complaints 17 72 97 54 82 38 360 Total Loss $9 133 $83 710 $90 819 $179 547 $964 258 $167 651 $1 495 117 Loss $32 684 $287 815 $401 335 $1 607 984 $1 975 255 $2 242 430 $6 547 502 Total Complaints 203 1 031 1 118 1 297 1 292 1 173 6 114 Total Loss $80 043 $612 049 $1 562 839 $3 126 829 $3 465 475 $3 498 056 $12 345 292 Loss $57 724 $364 974 $1 118 991 $1 879 430 $1 872 877 $1 681 060 $6 975 057 North Dakota Male Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Complaints 9 34 51 26 42 23 185 Female Loss $3 755 $62 761 $64 611 $173 302 $912 337 $19 894 $1 236 659 Complaints 8 38 46 28 40 15 175 Ohio Male Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Complaints 133 521 533 628 577 669 3 061 Female Loss $47 360 $324 234 $1 161 505 $1 518 845 $1 490 220 $1 255 626 $5 797 790 Complaints 70 510 585 669 715 504 3 053 Internet Crime Complaint Center Page 35 Oklahoma Male Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Complaints 42 183 162 189 191 185 952 Female Loss $14 279 $145 415 $313 605 $1 285 439 $275 351 $2 145 777 $4 179 866 Complaints 31 178 221 211 243 191 1 075 Loss $10 740 $98 070 $227 109 $342 439 $603 129 $778 779 $2 060 265 Total Complaints 73 361 383 400 434 376 2 027 Total Loss $25 018 $243 485 $540 715 $1 627 877 $878 480 $2 924 556 $6 240 131 Total Complaints 99 420 495 588 650 654 2 906 Total Loss $51 661 $449 786 $1 615 187 $1 216 111 $2 722 819 $3 122 823 $9 178 386 Total Complaints 260 1 421 1 498 1 658 1 818 1 483 8 138 Total Loss $136 989 $2 202 706 $2 637 305 $4 580 973 $4 607 159 $6 641 717 $20 806 848 Oregon Male Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Complaints 55 202 255 277 291 338 1 418 Female Loss $22 589 $130 246 $1 367 216 $557 029 $1 149 085 $1 203 869 $4 430 033 Complaints 44 218 240 311 359 316 1 488 Loss $29 072 $319 540 $247 971 $659 082 $1 573 734 $1 918 953 $4 748 353 Pennsylvania Male Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Complaints 170 695 768 794 856 809 4 092 Female Loss $87 510 $1 834 877 $1 579 769 $2 126 666 $2 534 968 $3 442 277 $11 606 067 Complaints 90 726 730 864 962 674 4 046 Loss $49 479 $367 830 $1 057 535 $2 454 306 $2 072 191 $3 199 440 $9 200 781 Internet Crime Complaint Center Page 36 Rhode Island Male Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Complaints 12 55 72 50 68 47 304 Female Loss $4 880 $39 202 $109 923 $184 051 $733 741 $21 374 $1 093 170 Loss $4 133 $17 972 $39 601 $268 491 $48 050 $54 342 $432 588 Total Complaints 15 102 127 109 125 104 582 Total Loss $9 013 $57 174 $149 524 $452 542 $781 790 $75 716 $1 525 758 Loss $27 799 $185 619 $415 311 $367 289 $449 776 $1 470 397 $2 916 190 Total Complaints 89 438 541 619 572 577 2 836 Total Loss $45 530 $418 782 $792 695 $820 261 $4 807 830 $2 192 270 $9 077 367 Complaints 3 47 55 59 57 57 278 South Carolina Male Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Complaints 50 212 237 269 251 336 1 355 Female Loss $17 732 $233 163 $377 384 $452 972 $4 358 054 $721 873 $6 161 177 Complaints 39 226 304 350 321 241 1 481 South Dakota Male Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Complaints 3 29 33 38 29 27 159 Female Loss $1 350 $40 779 $97 662 $92 402 $325 952 $60 551 $618 697 Complaints 5 28 39 52 24 29 177 Loss $200 $9 408 $27 286 $123 148 $211 267 $33 361 $404 671 Total Complaints 8 57 72 90 53 56 336 Internet Crime Complaint Center Total Loss $1 550 $50 188 $124 949 $215 550 $537 219 $93 913 $1 023 368 Page 37 Tennessee Male Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Complaints 59 273 353 371 346 440 1 842 Female Loss $27 438 $212 849 $940 920 $660 676 $736 191 $1 071 204 $3 649 279 Complaints 53 385 417 461 445 306 2 067 Loss $40 354 $358 024 $329 402 $679 438 $575 091 $821 798 $2 804 107 Total Complaints 112 658 770 832 791 746 3 909 Total Loss $67 792 $570 874 $1 270 322 $1 340 114 $1 311 282 $1 893 002 $6 453 385 Total Complaints 583 3 048 3 730 3 431 3 337 2 825 16 954 Total Loss $413 718 $3 178 385 $7 901 390 $10 291 890 $14 339 551 $13 991 658 $50 116 593 Total Complaints 50 376 409 360 308 322 1 825 Total Loss $46 836 $335 029 $2 175 526 $727 610 $993 667 $1 893 646 $6 172 314 Texas Male Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Complaints 334 1 411 1 733 1 652 1 639 1 530 8 299 Female Loss $186 188 $1 744 025 $5 781 154 $5 326 780 $7 750 815 $7 425 860 $28 214 822 Complaints 249 1 637 1 997 1 779 1 698 1 295 8 655 Loss $227 530 $1 434 360 $2 120 236 $4 965 110 $6 588 736 $6 565 798 $21 901 770 Utah Male Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Complaints 24 196 226 215 155 200 1 016 Female Loss $23 304 $269 039 $1 670 049 $520 469 $358 773 $1 174 968 $4 016 602 Complaints 26 180 183 145 153 122 809 Loss $23 532 $65 990 $505 477 $207 141 $634 894 $718 678 $2 155 712 Internet Crime Complaint Center Page 38 Vermont Male Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Complaints 9 30 28 41 32 55 195 Female Loss $4 991 $13 916 $132 116 $584 869 $57 646 $140 447 $933 986 Loss $2 595 $12 819 $9 684 $20 620 $169 043 $16 999 $231 760 Total Complaints 13 54 53 78 92 92 382 Total Loss $7 586 $26 735 $141 800 $605 489 $226 689 $157 446 $1 165 746 Loss $78 470 $433 593 $2 227 751 $3 029 144 $2 375 407 $2 370 885 $10 515 250 Total Complaints 215 1 258 1 482 1 397 1 435 1 325 7 112 Total Loss $120 854 $950 723 $3 187 823 $4 292 038 $4 018 075 $4 002 346 $16 571 859 Total Complaints 199 1 070 1 225 1 337 1 269 1 288 6 388 Total Loss $96 184 $868 502 $1 726 380 $4 562 037 $4 608 029 $2 919 361 $14 780 493 Complaints 4 24 25 37 60 37 187 Virginia Male Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Complaints 101 597 670 628 687 758 3 441 Female Loss $42 384 $517 130 $960 072 $1 262 893 $1 642 669 $1 631 461 $6 056 609 Complaints 114 661 812 769 748 567 3 671 Washington Male Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Complaints 119 537 662 687 582 703 3 290 Female Loss $53 649 $527 176 $1 210 707 $2 050 645 $2 051 227 $1 416 932 $7 310 337 Complaints 80 533 563 650 687 585 3 098 Loss $42 535 $341 326 $515 672 $2 511 392 $2 556 802 $1 502 428 $7 470 156 Internet Crime Complaint Center Page 39 West Virginia Male Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Complaints 30 63 87 109 118 84 491 Female Loss $6 957 $314 233 $86 985 $133 646 $440 922 $164 621 $1 147 364 Complaints 17 80 124 148 126 102 597 Loss $12 601 $60 596 $113 695 $487 824 $179 237 $328 820 $1 182 773 Total Complaints 47 143 211 257 244 186 1 088 Total Loss $19 559 $374 829 $200 680 $621 470 $620 159 $493 440 $2 330 137 Total Complaints 112 559 620 657 691 592 3 231 Total Loss $48 303 $916 984 $1 260 461 $1 659 077 $2 548 702 $2 801 501 $9 235 027 Total Complaints 17 49 78 80 80 257 561 Total Loss $14 629 $28 386 $99 444 $151 296 $291 089 $651 897 $1 236 741 Wisconsin Male Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Complaints 63 271 295 315 317 341 1 602 Female Loss $19 015 $741 903 $1 047 405 $862 279 $806 382 $2 015 217 $5 492 201 Complaints 49 288 325 342 374 251 1 629 Loss $29 288 $175 080 $213 056 $796 798 $1 742 320 $786 285 $3 742 827 Wyoming Male Age Range Under 20 20-29 30-39 40-49 50-59 60 Over Total Complaints 8 25 46 37 37 224 377 Female Loss $4 060 $9 288 $69 312 $115 601 $87 656 $630 190 $916 107 Complaints 9 24 32 43 43 33 184 Loss $10 569 $19 098 $30 133 $35 695 $203 433 $21 707 $320 634 Internet Crime Complaint Center Page 40 Appendix III 2014 Frequently Reported Internet Crime Demographics Auto Fraud Males Age Range Under 20 Females Complaints Loss 420 $812 252 20 - 29 1 865 $4 387 067 30 - 39 2 166 $7 931 965 40 - 49 2 245 50 - 59 Over 60 Total Age Range Complaints Under 20 Total Loss Age Range Complaints $763 033 20 - 29 1 527 $2 971 809 20 - 29 3 392 $7 358 876 30 - 39 1 316 $3 119 319 30 - 39 3 482 $11 051 284 $9 031 931 40 - 49 1 401 $4 254 971 40 - 49 3 646 $13 286 902 2 183 $8 158 589 50 - 59 1 049 $3 394 030 50 - 59 3 232 $11 552 620 1 756 $8 539 939 Over 60 535 $2 857 749 Over 60 2 291 $11 397 688 10 635 $38 861 743 6 226 $17 360 912 16 861 $56 222 655 Total Under 20 Total 818 Loss 398 $1 575 286 Government Impersonation E-mail Scam Males Age Range Females Loss Age Range Under 20 Complaints 102 $18 124 Under 20 20 - 29 402 $215 051 30 - 39 606 Complaints Total Loss Age Range 31 $21 510 Under 20 Complaints 133 Loss $39 634 20 - 29 282 $48 471 20 - 29 684 $263 522 $70 845 30 - 39 508 $3 953 172 30 - 39 1 114 $4 024 017 40 - 49 884 $602 260 40 - 49 834 $337 573 40 - 49 1 718 $939 833 50 - 59 1 347 $1 314 797 50 - 59 1 157 $2 377 736 50 - 59 2 504 $3 692 534 Over 60 1 626 $1 720 788 Over 60 934 $653 749 Over 60 2 560 $2 374 538 Total 4 967 $3 941 866 Total 3 746 $7 392 211 Total 8 713 $11 334 077 Intimidation Extortion Scam Males Age Range Females Loss Age Range 33 $14 896 Under 20 20 - 29 449 $1 234 139 30 - 39 660 $1 279 874 40 - 49 589 50 - 59 Over 60 Under 20 Total Complaints Complaints Total Loss 29 $7 924 20 - 29 837 $367 304 30 - 39 1 196 $969 948 $875 498 40 - 49 1 152 555 $1 247 153 50 - 59 678 $2 952 300 Over 60 2 964 $7 603 860 Total Age Range Under 20 Complaints Loss 62 $22 820 20 - 29 1 286 $1 601 442 30 - 39 1 856 $2 249 822 $2 103 747 40 - 49 1 741 $2 979 246 937 $2 373 813 50 - 59 1 492 $3 620 966 808 $2 919 644 Over 60 1 486 $5 871 944 4 959 $8 742 379 Total 7 923 $16 346 239 Internet Crime Complaint Center Page 41 Real Estate Fraud Males Age Range Females Complaints Under 20 Loss Age Range Under 20 Complaints Total Loss Age Range Under 20 Complaints Loss 42 $35 549 107 $68 853 149 $104 402 20 - 29 878 $986 683 20 - 29 1 423 $919 727 20 - 29 2 301 $1 906 409 30 - 39 864 $954 628 30 - 39 1 260 $928 132 30 - 39 2 124 $1 882 760 40 - 49 809 $1 258 177 40 - 49 1 294 $2 050 035 40 - 49 2 103 $3 308 212 50 - 59 782 $4 113 867 50 - 59 1 153 $2 496 974 50 - 59 1 935 $6 610 841 Over 60 659 $4 020 953 Over 60 684 $1 966 594 Over 60 1 343 $5 987 547 4 034 $11 369 856 5 921 $8 430 316 Total 9 955 $19 800 172 Total Total Confidence Fraud Romance Scam Males Age Range Females Loss Age Range 16 $34 431 Under 20 20 - 29 276 $285 750 20 - 29 30 - 39 395 $1 337 582 30 - 39 40 - 49 379 $3 744 348 40 - 49 50 - 59 443 $5 583 369 50 - 59 286 $4 438 870 Over 60 1 795 $15 424 351 Under 20 Over 60 Total Complaints Total Complaints Total Loss Age Range Under 20 Complaints Loss 14 $3 001 181 $328 545 20 - 29 534 $2 427 971 30 - 39 929 $3 765 553 1 196 $17 541 205 40 - 49 1 575 $21 285 553 1 362 $29 076 056 50 - 59 1 805 $34 659 425 801 $21 911 875 Over 60 1 087 $26 350 745 4 088 $71 288 652 Total 5 883 $86 713 003 Internet Crime Complaint Center 30 $37 432 457 $614 295 Page 42 Appendix IV 2014 Scam Alerts and Public Service Announcements Posted to www ic3 gov Scam Alerts March Scam Alerts  419 Scam Exploiting the IC3’s Name and one of Cyber’s Most Wanted  Fraudulent Online Advertisements of Human Hair Coincide with Online Retail Fraud  Firm Predicts 2014’s “Most Dangerous” Malware Trends  Phony Anti-Virus Programs Evade Detection with Stolen Certificates June Scam Alerts  Business E-Mail Compromise  Increase in Fraudulent Tax Filings November Scam Alerts  Donation Overpayment Scheme  E-ZPass Spam Campaign  Fake Breach Data Sold for Bitcoin Public Service Announcements  FBI Reminds Shoppers to be Aware of Cyber Criminals Offering Scams this Holiday Season  Criminals Post Fraudulent Online Advertisements for Automobiles Recreational Vehicles Boats and Other Outdoor Equipment Leading to Financial Losses In Excess of $20 Million  New Twist to the Telephone Tech Support Scam  Fraudulent Websites Posing as Green Dot MoneyPak Customer Support  Stealth Genie Mobile Device Spyware Application  Internal Revenue Service Telephone Scam  Cyber Criminals Using Fake Government E-Mail to Perpetrate Scam  Increase in Insider Threat Cases Highlight Significant Risks to Business Networks and Proprietary Information  African Cyber Criminal Enterprise Members Using “School Impersonation” Scheme to Defraud Retailers  The Internet Crime Complaint Center Receives 3 Millionth Complaint  Cyber-Related Scams Targeting Universities Employees and Students  Phishing Attacks on Telecommunication Customers Resulting in Account Takeovers Continue  Telephone Scam Alleging a Relative is in a Financial or Legal Crisis  Scams Targeting Merchants  Callback Scheme Used in International Revenue Share Fraud Internet Crime Complaint Center Page 43 Appendix V Online Crime Prevention Tips General Crime Prevention Tips  Be cautious when dealing with individuals located outside the country  Research individuals to ensure they are legitimate before doing any type of business with them  Contact the Better Business Bureau to determine the legitimacy and reputation of a company  Be cautious of businesses which operate from Post Office Boxes or mail drops  Be cautious of an individual or company who only accepts wire transfers pre-paid cards or cash  Ensure a website is secure and reputable before entering any personal information Phishing Spoofing Spam  Be suspicious of any unsolicited e-mail phone call or mail requesting your personal information including social security number credit card numbers and banking information  Avoid filling out forms in e-mail messages asking for personal information  Log on to the official website instead of “linking” to it from an unsolicited e-mail  Contact the business which supposedly sent an e-mail to verify if the e-mail is genuine  Don’t open spam Delete it unread  Never respond to spam as this will confirm to the sender it is a “live” e-mail address  Have a primary and secondary e-mail address – one for people you know and one for all other purposes  Avoid giving out your e-mail address unless you know how it will be used  Never purchase anything advertised through an unsolicited e-mail Credit Card Fraud  Promptly reconcile bank statements to avoid unauthorized charges and monitor for fraudulent activity  Report unauthorized transactions to your bank or credit card company as soon as possible  Never give a credit card number over the phone unless you make the call Auction Fraud  Before you bid contact the seller with any questions you have  Review the seller’s feedback  Ensure you understand refund return and warranty policies  Determine the shipping charges before you buy  If an escrow service is used ensure it is legitimate  Consider insuring your item Internet Crime Complaint Center Page 44 Debt Elimination  Obtain the name address and telephone number of the individual or company  Ensure you understand all terms and conditions of any agreement  Ask for names of other customers of the individual or company and contact them Employment Business Opportunities  Be wary of inflated claims of product effectiveness  Be cautious of exaggerated claims of possible earnings or profits  Beware when money is required up front for instructions or products  Be “leery” when the job posting claims “no experience necessary ”  Do not give your social security number when first interacting with your prospective employer Identity Theft  Attempt to obtain a physical address rather than a Post Office Box or mail drop  Never throw away credit card or bank statements in usable form  Be aware of missed bills which could indicate your account has been taken over  Review a copy of your credit report at least once a year Investment Fraud Ponzi and Pyramid Schemes  Beware of promises to make fast profits  Do not invest in anything unless you understand the deal  Be cautious of investments offering high returns at little or no risk  Independently verify the terms of any investment which you intend to make  Research the parties involved and the nature of the investment Lotteries  Be leery if you do not remember entering a lottery or contest  Beware of lotteries charging a fee prior to delivery of your prize  Be cautious of demands to send additional money to be eligible for future winnings  It is violation of Federal law to play a foreign lottery via mail or phone Nigerian Letter or “419”  Be cautious of individuals representing themselves as foreign government officials  Beware when asked to assist in placing large sums of money in overseas bank accounts  Do not believe the promise of large sums of money for your cooperation  Be cautious when additional fees are requested to further the transactions Internet Crime Complaint Center Page 45 Reshipping  Be cautious if you are asked to ship packages to an “overseas home office”  Be leery if the individual states his country will not allow direct business shipments from the United States  Be cautious if the “ship to” address is yours but the name on the package is not  Don’t accept packages which you didn’t order  If you receive packages which you didn’t order either refuse them upon delivery or contact the company where the package is from Romance Scams  Be cautious of individuals who claim the romance was destiny or fate and you are meant to be together  Be cautious if an individual tells you they are in love with you and they cannot live without you but they need you to send them money so they can visit you If you do not send them money or help them they will claim you do not love them  Fraudsters typically claim to be originally from the United States or your local region but are currently overseas or going overseas for business or family matters Internet Crime Complaint Center Page 46 Appendix VI Six Month Statistics by Crime Type June 1 2014 – December 31 2014 Crime Type Victim Count Victim Loss Confidence Fraud 5 791 $82 315 378 Business E-mail Compromise 1 495 $60 294 162 31 760 $58 139 846 8 910 $32 845 753 656 $30 979 794 Real Estate Related 5 262 $28 548 525 Advanced Fee 9 511 $25 062 507 Employment 9 809 $15 606 947 Credit Card Fraud 7 783 $14 236 939 11 521 $14 087 649 Auction 9 847 $11 092 144 Extortion 9 715 $10 936 749 Lottery Sweepstakes 2 194 $8 026 189 Civil Matter 808 $7 330 033 Corporate Data Breach 393 $7 316 372 419 3 735 $6 619 195 Government Impersonation 5 295 $5 782 423 Personal Data Breach 5 145 $5 493 229 Misrepresentation 2 403 $4 716 591 756 $3 663 322 Phishing Vishing Smishing Pharming 6 495 $3 560 332 Harassment 5 017 $3 347 105 Re-Shipping 582 $1 310 307 1 514 $1 197 874 171 $838 573 1 402 $490 577 Virus 421 $398 979 Malware Scareware 819 $314 764 Health Care Related 235 $289 040 Denial of Service 417 $273 761 Gambling 48 $134 962 Terrorism 96 $60 100 772 $21 462 25 $8 157 Non-Payment Delivery Identity Theft Investment Overpayment Intellectual Property Rights Threats of Violence Charity Ransomware Crimes Against Children Criminal Forums Internet Crime Complaint Center Page 47 Hacktivist 40 $1 058 Other 13 648 $46 849 784 TOTAL 164 491 $492 190 582 9 833 $60 418 243 392 $1 972 312 Social Media Virtual Currency Social media and virtual currency alone are not crime types but often are used in conjunction with one or more of the other crime types listed above For this reason they are tracked by the IC3 for trend and reporting purposes www ic3 gov Internet Crime Complaint Center Page 48