DiSplay Agency Mass Mail Message - 13529 U Page I of 3 DOCID 3987528 mi DIRNSA Chief of Staff 1 Strategic Lon'm'lumca'tlons Enterprise millnunications 86-36 Quick Links Posted on January 31 2000 gas Format For Print A Message from the Director re Agency M Request MAJOR SYSTEMS FAILURE Posts 2000 Distribution Director's Message to the Work Force i age one Michael v Hayden taiLdimn nsa - ELM 3645 Director's Messages 0553995 By now most of our SIGINT LANS are fully operational Our ec nlcal personnel have been working hard to restore our on Messages computing capabilities and I thank them for their commitment and tenacity to correct this situation - Likewise our have been working around-the ciock to act on the data that was stored Campaign update In buffers since last Monday evening I'd like to tell you what has transpired and where we currently stand 205 Messages Search Postings the events leading up to this situation last Monday evening NSA experienced a major systems failure at approximately 1830 caused by a software anomalyl Neg little gate was lost Rgarding I line-BL 8636 um 31'9'3 '36 Our Y2K contingency helped us determlne the hi USC 403 bHC li-l USC 798 86-36 8 3 2009 Display Agency Mass Mail Message - 2000 20000131 113529 U Page 2 of 3 order for restarting our systems We resumetherating capability as of late Friday and imm la began processing the backlog of data Thelr tireless efforts have allovied us to sift through the buffered data while keeping abreastof current developments A great deal of work remains to be done and I am highly con dent that our world-class will rise to the challenge As stated in my address to the work force last week we nee to reflett'on the learning experiences we can gain from this event The Director of Centrallnteiligence the Honorable George J Tenet is tremendously supportive-and assured our highest government officials of NSA's ability to carrect this situation He and the Deputy Director of Central Intelligence 1 331 General John A Gordon USAF visited us late last Friday to Ibl sir m thank you all for your e ort a 3 Lel' - I 1 Our situation Or at least parts of it became public know ecge when ABC broke the story Saturday night I Spoke on the record with John McQuethy a few minutes before he went on the I I also spoke with key members of our oversight bodies in ngress last week They have been universally supportive U As many of you resume your routine mode of operations I encourage your feedback via talk_dirnsa and insights regarding all aspects of this situation Let'stake a strategic look at lessons to be learned from this event U In closing I would like to thank everyone for their compliance in handling this matter with extreme caution Your patience enabled our technical personnel to remain focused on the task at hand I commend the entire NSA work force for your unsel sh sense of duty that provides security for great nation MICHAEL V HAYDEN Lieutenant General USAF Director NOTE U NSA released the following press statement on 29 January NSA Processing A 'ected Due to Computer Problems The National Security Agency Headquarters suffered a serious computer problem at 7 pm EST on Monday 24 January 2000 This problem which was contained to the NSA Headquarters complex at Fort Meade Maryland did not affect intelligence collection but did affect the processing of intelligence information NSA lb - 8 31 2009 Display Agency Mass Mail Message - U Page 3 of 3 systems were Impacted for 72 hours Contingency plans were immediately put Into effect that called on other aspects of the NSA system to assume some of the load While Intelligence collection continued NSA technicians worked to recover the infrastructure That effort oomprised thousands of manhours and an investment of $1 5 million The backlog of intelligence processing ls almost complete and NSA ls con dent that no signi cant intelligence information has been lost NSA is currently operating within the window of normal operations DRV FM 123-2 Dated 24 Feb 1998 DECL ON x1 Listing of Past Mailings 2009 2008 2007 2006 2005 2004 2003 2002 2001 2000 1999 1998 Agency Mass Mailer DERIVED IISAICSSH 123-2 DATED 23 February 1990 88-38 W1 bl 36-36 8 31 2009